Walmart | Location Accuracy

Location Accuracy was a high-impact initiative aimed at solving a common but critical customer problem—misalignment between where a customer thinks they’re shopping and how Walmart fulfills their order. As the Design Lead, I helped define, structure, and design a system that brought clarity, control, and simplicity to location and fulfillment intent across the Walmart shopping experience.

Summary

Case Study

Logic Flows: Strong Prompt Bottom Sheets

To support clarity and reduce location-based errors during order placement, I designed logic flows that introduce Strong Prompt Bottom Sheets at key decision points across the shopping experience. These prompts help guide customers toward accurate store and fulfillment selections based on their saved location data.

Use Cases Covered:

• Pickup (Bookslot & Cart)

• Delivery (Bookslot & Cart)

Each flow adapts based on whether the customer has:

• A Full Address on file

• Only a Zip Code saved

The bottom sheets appear contextually to:

• Confirm or update the customer’s preferred fulfillment method

• Surface the assigned store or delivery location

• Prompt users to enter or verify full address details for more accurate fulfillment options

• Provide immediate control and visibility over their selected location and intent

By implementing these flows, we created a more responsive and transparent experience, improving both confidence and conversion throughout the funnel.