CVS Health | Price Recommendation Tool

As the UX Product Design Lead, I crafted the user experience for the Price Recommendation Tool at CVS Health, a workflow solution that allows client approvers to assess, approve, or deny proposed drug-level pricing changes and seamlessly integrate updates with RXClaim. To ensure the tool met user needs, I conducted interviews with data scientists, pricing analysts, and approvers.

The MVP was designed with key principles to ensure usability:

• Simple and clean to support accurate and efficient data capture and sharing.

• Encouraging and responsive to promote progression and task completion.

• Engaging and friendly to create a conversational, emotion-aware experience.

• Flexible and scalable to accommodate future policy or procedural updates.

This tool streamlines decision-making, providing a smooth, efficient workflow experience.

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